All returns to Votisy Limited Brand must comply with our Fair Use Policy - learn more about our return policy.
We are sorry that you chose to return the item, but sit back; we are here to help you.
Returning an unwanted item?
We get it; sometimes, something just doesn’t work for you, and you want your money back. As long as an item is still in its original condition and isn’t marked Final Sale, we accept returns, subject to the rules below, which include rules around Fair Use.
None of these rules affect your statutory rights.
If you return an item within —--------- days of the item being delivered to you or made available for collection at your nominated store or collection point, we'll give you a refund by way of the original payment method. We aim to refund you within —--------------days of receiving the returned item in our warehouse. If you request a refund for an item during the above time frames but can’t return it to us for some reason, please get in touch, but any refund will be at our discretion.
Delivery and handling costs are not refundable.
After that?
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Final Sale
Items marked Final Sale have been heavily discounted and are not eligible for returns, exchanges, or refunds other than in exceptional circumstances. This does not affect your statutory rights.
Original condition
Hygiene and our customers’ safety are super important, so certain items can’t be returned for refunds, including:
Face + Body products, if opened or used or if the protective seal is not intact Underwear if the hygiene seal is not intact or any labels have been broken Swimwear if the hygiene seal is not intact or any labels have been broken Pierced jewellery if the seal has been tampered with or is broken. Face coverings if the seal has been tampered with or is broken. It's fine to try an item like you would in a shop, but please don't actually wear it too long. If an item is returned to Votisy Limited Brand in an unsuitable condition (worn, damaged, etc.) or outside of the return time frame, we won't be able to give you a refund. The item may be sent back to you, and you may be asked to cover the delivery costs.
Votisy Limited Brand will inspect all returns. All items must be returned unworn/unused and in the same condition as when they were received for us to issue a full refund. In addition to the original packaging, all tags and labels should be attached (e.g., shoes should be returned with the original shoe box).
Responsibility
Returning items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the package remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
Want to exchange an item?
We don't offer exchanges on orders - if you would like a different size or colour, please return your unwanted item and place a new order.
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